Paying privately
Many people arrange and pay for care themselves. You choose exactly what you need, and we'll give you a clear, personalised quote.
FAQs & funding
Questions, answered simply.
Arranging care can feel like a lot. Here are straightforward answers to what families ask us most, including how care can be paid for. Can't find what you need? Just give us a call.
Paying for care
Every situation is different, so our pricing is on request. We'll give you a clear quote based on the care you actually need. Care in England is usually paid for in one or more of these ways:
Council support & direct payments
Your local council can assess your care needs and finances. If you're eligible, they may fund some or all of your care, or give you direct payments so you can choose your provider.
NHS Continuing Healthcare
If someone's needs are mainly health-related, the NHS may fully fund their care. Eligibility is assessed by the NHS. Learn more on the NHS website.
Benefits that can help
Attendance Allowance is a benefit for people over State Pension age who need help because of illness or disability. It isn't means-tested and can help towards care costs.
This is general information, not financial advice. For independent guidance, Age UK is a great place to start. We're always happy to talk through which options might apply to you.
How much does homecare cost?
It depends on the type of care, how often you need it, and when (for example, evenings, weekends or overnight). Because every plan is personal, our pricing is on request. Get in touch and we'll give you a clear, written quote after understanding your needs.
Can I combine different types of funding?
Often, yes. For example, some families top up council-funded hours with additional private care. We can talk through your situation and help you understand the options.
Do you work with council-funded clients?
Please ask us. The options can vary by borough, and if you receive direct payments you can usually choose your own provider. We'll let you know how we can help.
Getting started
How do I arrange care?
Call us on 07943 797126 or fill in our short Get started form. We'll have a relaxed chat about what's happening, then arrange a visit to get to know you and plan your care together.
How quickly can care start?
We'll always try to move at the pace your situation needs. If care is needed urgently, for example after a hospital stay, please call us so we can talk it through straight away.
What happens at the first visit?
We'll come to your home to get to know you: your routines, preferences, health, history and what a good day looks like for you. Family are very welcome to join. From there we write a personal care plan with you.
Can my care change over time?
Absolutely. Needs change, and your care should too. We review care plans regularly and you can ask for changes whenever you need them.
I'm arranging care for a parent. Can I be involved?
Yes. With your loved one's agreement, we'll keep you updated and involve you in planning and reviews, so you always know how things are going.
Our carers
Will I see the same carer each time?
We work hard to keep carers consistent, because familiar faces build trust. We'll introduce new carers properly rather than sending a stranger to your door.
How do you choose your carers?
We recruit for kindness, reliability and good values first. Every carer goes through careful recruitment, including background and reference checks, followed by training and ongoing support.
What if we don't get on with a carer?
Just let us know. Getting the match right really matters to us, and we'll happily find someone better suited to you, no awkwardness.
Can you provide carers who speak my language?
London is wonderfully diverse, and so is our team. Tell us about any language, cultural or religious preferences and we'll do our best to match them.
Areas we cover
Which parts of London do you cover?
We provide care all across London: north, south, east, west and central. If you're not sure whether we cover your street, just ask. We'll let you know straight away.
Still have questions?
We're happy to talk it through.
No question is too small. Call us or send a quick enquiry and we'll get back to you.